Return & Refund Policy

If you’re looking to cancel, return or exchange your order, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Cancellations

If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we are unable to cancel it.

Returns

Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items need to be returned to the same warehouse that they were shipped from for FREE.

Exchanges

If we have sent a wrong or defective item, a return is not required, and we will issue a full refund or a replacement.
If you would like a return because you ordered the wrong size or do not like the product, you must return items ( For Free ) .
Items need to be returned to the same warehouse that they were shipped from.

Refunds

Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your  original method of payment, within 5-10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your method of payment, it may take some time before your refund is officially posted.
Next, contact your method of payment. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@pokemonstore.us

Mail: contact@pokemonstore.us
Phone:+44 7425 488594
Address: 6 Marechal Niel Parade, Sidcup DA14, United Kingdom
Legal name of company: PokemonStore
Working Hours: 09:00 Am to 5:00 PM (Monday to Friday)