Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures.
WORKING TIME
09:00 Am to 5:00 PM (Monday to Friday)
SHIPPING FROM WAREHOUSE
801 Armstrong Way, Willenhall WV13 2PZ, United Kingdom
Shenzhen, Guangdong Province, 518004, China
COVERAGE COUNTRIES
We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
SHIPPING CARRIER
Packages shipped from our UK warehouse are shipped through Royal Mail. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
HANDLING, TRANSIT & ORDER CUT OFF TIME
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 7-15 Business days |
| Australia, Europe | 7-15 Business days |
| Canada, New Zealand | 7-15 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Rest of the world | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@pokemonstore.us
TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
CANCELLATIONS
If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we are unable to cancel it.
Mail: contact@pokemonstore.us
Phone:+44 7425 488594
Address: 6 Marechal Niel Parade, Sidcup DA14, United Kingdom
Legal name of company: PokemonStore
Working Hours: 09:00 Am to 5:00 PM (Monday to Friday)